STG Logistics
DescriptionThe Carrier Operations role is responsible for managing transportation events and ensuring customer satisfaction.
This role is responsible for onboarding new carrier partners and vetting them ensure company compliance.
What you'll do:
Manage transportation events and enhance carrier utilization to ensure on-time deliveries and customer satisfaction Manages inbound and outbound documentation for drivers/loads for accuracy Proactively confirm all future orders have all necessary documents and pickup/delivery information Work directly with customers on forward-looking order commitments, to advise when appointments should be made, utilizing SOPS and data driven statistics Provide customer support, shipment updates, and oversight for assigned shipments Responds to carrier partners concerns timely and professionally Works with internal teams to meet customer requirements and communicate service delays and/or issues Participates in negotiating rates and establishing relationships with carriers partners Maintain data integrity on Macropoint/GPS tracking What you'll have:
Bachelor's degree or equivalent related work or military experience is preferred 1 year of experience in related logistics or transportation is preferred Ability to communicate with credibility and build customer relationships Moderate Excel skills and the ability to learn required software What we'll offer:
Bonus EligibleA list of STG benefits can be found here:
https:
//dbg.
nfp.
com/stg-benefits-summary/About the Company:
STG Logistics.
Estimated Salary: $20 to $28 per hour based on qualifications.
This role is responsible for onboarding new carrier partners and vetting them ensure company compliance.
What you'll do:
Manage transportation events and enhance carrier utilization to ensure on-time deliveries and customer satisfaction Manages inbound and outbound documentation for drivers/loads for accuracy Proactively confirm all future orders have all necessary documents and pickup/delivery information Work directly with customers on forward-looking order commitments, to advise when appointments should be made, utilizing SOPS and data driven statistics Provide customer support, shipment updates, and oversight for assigned shipments Responds to carrier partners concerns timely and professionally Works with internal teams to meet customer requirements and communicate service delays and/or issues Participates in negotiating rates and establishing relationships with carriers partners Maintain data integrity on Macropoint/GPS tracking What you'll have:
Bachelor's degree or equivalent related work or military experience is preferred 1 year of experience in related logistics or transportation is preferred Ability to communicate with credibility and build customer relationships Moderate Excel skills and the ability to learn required software What we'll offer:
Bonus EligibleA list of STG benefits can be found here:
https:
//dbg.
nfp.
com/stg-benefits-summary/About the Company:
STG Logistics.
Estimated Salary: $20 to $28 per hour based on qualifications.
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