Warranty Account Administrator

Company Name:
Quest Solutions Group, Inc
Primary Responsibility:
Timely, effective audit, processing, reporting and managing of incoming warranty claims from company, Service Networks and OEM s in coordination with current processes and systems and perform related duties as required or assigned. Analyze claims, manage warranty material, schedule warranty field work, and confirm or deny warranty coverage based upon input from National Service. Issue credits for warranty work performed on behalf of company and invoice the factory accordingly.
Essential Tasks:
1. Assist National Service Manager with the scheduling of inbound claims and field technicians travel to meet remediate timelines.
2. Administratively assist in the cost management of field service warranty activities to include freight, travel and technician labor hours
3. Maintain most current version Standard Warranty Terms & Conditions by monitoring " Serviceline for changes in warranty policy. This includes distribution of updated information to appropriate internal and external personnel.
4. Issue RGA numbers for defective material, manage the warranty production orders, and coordinate the inspecting and testing of parts to confirm or deny the customer complaint, and return the parts to the respective factories as required.
5. Maintain Weekly Warranty Status Report and ensure that all claims are processed within the allotted time frames.
6. Negotiate with the factory on behalf of the customer for consideration of warranty or goodwill coverage.
7. Work with the customer, Services shop, O.E. and/or service provider to reduce warranty costs.
8. Responsible for immediate addressing of warranty rejections from respective supplying factory. This includes written and verbal communication with respective Factory, Service Network or OEM.
9. Provide required warranty processing training for Service Network locations and OEM s
10. Provide monthly report summarizing total warranty submissions, rejections.
11. Maintain and organize the designated warranty parts storage areas in the warehouse, and scrap items electronically and physically as required. Manage the coordination of parts and tools shipments to remote locations.
12. Position has
13. Performs related tasks as needed.
Organizational Relationships: Reports to National Service Manager, Has no direct reports. Works closely with Shop Team Leader, Technical Service, and Customer Service personnel.
Educational Requirements: Minimum 2 years college and technical training, or equivalent experience.
Experience Requirements: Strong analytical, data management and customer service skills required. Strong written and verbal skills are required. Previous experience using ERP system (SAP and Navision preferred). Strong Excel experience a must. Outlook, and PowerPoint a plus.

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